Fees & Admin Charges

Don’t you just hate having to phone businesses to find out their prices? We know we do!

So there are no surprises, we believe in being open and transparent about all fees and prices.

You will find appointment prices listed beside each appointment type on the appointment page.

We are very upfront that we DO charge cancellation fees for ALL late cancellations and for failure to attend an appointment, please read the policy below carefully as you are agreeing to these T&Cs when you book an appointment with us.

Fees and Price Changes: Our fees are normally reviewed annually. However, we reserve the right to amend our prices at any time should unforeseen circumstances or changes in operating costs make this necessary. All current fees are published on our website, and patients are advised to check the website for the most up-to-date pricing information before booking an appointment.

The fees applicable at the time of booking or cancellation will apply.

Appointment Intervals

For routine footcare - patients may attend as often or as infrequently as they wish; however, pricing is based on regular attendance. New Patient Appointments are required for your first visit to the clinic OR if more than six months have passed since your last visit.

For specialist appointments please book the first or subsequent follow up appointments as applicable.

Financial Terms and Conditions

PAYMENTS

Pre-payment is required for all appointments. You will be asked for payment during the booking process.

A £5 non-refundable booking fee is included in the appointment fee.

CANCELLATIONS / RESCHEDULING

Please contact us directly for cancellations or rescheduling of appointments by using the contact form

or by text or WhatsApp on 07877 75 36 39 or email info@salisburycourtyard.co.uk

RESCHEDULING:‍ ‍

With more than 24 hours notice - your appointment, and its attached prepayment, can just be moved for you if you contact me directly as instructed above

Please do NOT book a new appointment yourself as the £5 fee is incurred for each appointment booked online

With less than 24 hours notice - the £5 booking fee and the £30 late cancellation fee will be incurred

The balance of your prepaid fee will automatically be refunded & a new appointment will need to be booked.

CANCELLATIONS - WITHOUT REBOOKING:‍ ‍

Cancellations with more than 24 hours notice incurs the £5 non-refundable admin and booking fee

Cancellations within 24 hours of the appointment time will incur both the £5 fee and a £30 late cancellation fee.

The balance of your prepaid fee will automatically be refunded.

IF SOMETHING DOESN’T FEEL RIGHT - REVIEW APPOINTMENT POLICY:‍ ‍

If you have any concerns following your appointment,

please contact us within 3 calendar days, no later than 5:00 PM on the third day.

If appropriate, we will offer you a complimentary review appointment to address the issue.

You will be offered up to three available appointment slots to choose from.

If you contact us after the 3-day window, a standard paid appointment will be required.

TERMS:

By proceeding with your booking, you agree to abide by the above terms of business.